GigDex Terms of Service

Effective date: 2026-05-25 Last updated: 2026-05-25 Operator: Aloura Entertainment Ltd (trading as GigDex), United Kingdom

1. Agreement to terms

By creating an account at https://gigdex.co.uk or using the GigDex service in any way, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

These Terms form a binding agreement between you ("User", "you") and Aloura Entertainment Ltd, a company registered in England and Wales (Companies House number 16338729), the operator of the GigDex service (the "Service"). Throughout these Terms, references to "GigDex", "we", "us", or "our" mean Aloura Entertainment Ltd acting in its capacity as operator of GigDex.

2. What GigDex is

GigDex is a software-as-a-service ("SaaS") booking management platform for music, entertainment, and events agencies. The Service helps agencies manage artists, crew, clients, bookings, invoices, payouts, contracts, and related operational tasks.

GigDex is provided "as a service" — you access it via a web browser; we run, maintain, and update the underlying software. We do not warrant the Service is error-free or available 100% of the time, though we maintain industry-standard reliability practices (see §10).

3. Accounts

3.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into contracts in your jurisdiction. By creating an account, you represent that you meet these requirements.

The Service is intended for businesses (sole traders, partnerships, limited companies, etc.) operating in the music/entertainment/events industry. Personal/consumer use is not the intended purpose.

3.2 Account responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Promptly notifying us of any unauthorised use of your account

We are not liable for loss or damage arising from your failure to keep credentials secure.

3.3 Multi-tenant teams (sub-agents)

Account owners may invite up to 3 sub-agents to share access to their agency data (subject to subscription tier). The account owner remains responsible for sub-agents' compliance with these Terms.

4. Subscriptions + payment

4.1 Tiers

GigDex offers five subscription tiers: Solo, Solo+, Band, Band+, and Agency. Each tier has different feature availability and resource limits. Current pricing is shown in the Service's in-app subscription/billing pages and on the Stripe-hosted checkout you are taken to when you upgrade; you can review pricing before any charge is processed.

4.2 Billing

Subscriptions are billed monthly or annually in advance via Stripe. By providing payment details, you authorise us to charge the recurring subscription fee to your nominated payment method.

4.3 Cancellation + refunds

You may cancel at any time from the Stripe customer portal accessible via in-app Settings. Cancellation takes effect at the end of your current billing period. We do not provide pro-rata refunds for partial periods, except where required by UK law.

4.4 Price changes

We may change subscription prices on at least 30 days' notice, communicated to your registered email address. Continued use after the new pricing takes effect constitutes acceptance.

4.5 Failed payments

If a payment fails, we will attempt to charge the payment method again over the following 14 days (Stripe's default retry schedule). If payment remains unsuccessful, your subscription will be paused and access to the Service may be restricted until payment is resolved.

5. Acceptable use

You agree to use the Service only for lawful purposes and in a way that does not infringe others' rights.

You must NOT:

• Use the Service to send spam, phishing emails, or any unsolicited bulk communication
• Use the Service to harass, defame, or harm any individual or business
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools (scrapers, bots) to access the Service except via documented APIs
• Resell or sublicense the Service to third parties without our written agreement
• Use the Service to process payments fraudulently
• Upload malware, viruses, or any content that could damage the Service or other users' systems
• Use the Service for any illegal activity, including but not limited to money laundering, tax evasion, or labour-law violations

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on severity.

6. Your content

6.1 Ownership

You retain ownership of all data + content you upload, create, or generate through the Service ("Your Content"), including but not limited to:

• Client/artist/crew records
• Booking details
• Invoices, quotes, contracts
• Email/SMS templates
• Uploaded files (logos, attachments, profile photos)

6.2 Licence to operate

You grant us a limited, worldwide, royalty-free licence to host, store, process, and display Your Content solely for the purpose of providing the Service to you. This licence terminates when you delete Your Content or close your account (subject to backup retention — see Privacy Policy §6).

6.3 Your responsibility for content

You are solely responsible for Your Content. You warrant that:

• You have the right to upload + use the content (including for any third parties whose data you upload, e.g., clients, artists)
• The content does not infringe any third party's intellectual property, privacy, or other rights
• The content complies with applicable law (including UK GDPR for any personal data of others)
• You have obtained any necessary consents from individuals whose personal data you upload (clients, artists, crew, etc.)

We are not responsible for verifying Your Content. We do not pre-screen or moderate content.

6.4 Removal

We may remove content that violates these Terms or applicable law. We will notify you if we do so, except where notification would be unlawful or impracticable.

7. Third-party integrations

The Service integrates with third-party services. Your use of these integrations is subject to the relevant third party's terms:

| Integration | Third party | Their terms | |---|---|---| | Email sending (when enabled) | Google (Gmail) | Google Terms of Service + API Services User Data Policy | | PDF backup — invoices, payouts, signed contracts (when enabled) | Google (Drive) | Same as above | | SMS sending (when enabled) | Twilio (your own account) | Twilio Terms | | Music search / playlist sync (when enabled) | Spotify | Spotify Developer Terms | | Client payments (when enabled) | Stripe (your own connected account) | Stripe Connected Account Agreement | | Subscription billing (always) | Stripe | Stripe Services Agreement | | Distance calculation | Google Maps (using GigDex's Google Maps Platform API key — you do not need to provide your own) | Google Maps Platform Terms |

You are responsible for compliance with each third party's terms when you choose to enable their integration.

We do not control these third parties and are not liable for their availability, accuracy, or any losses arising from their service. If a third party service is unavailable, the related GigDex feature may be temporarily degraded.

7.1 Google integration specifics

When you connect your Google account (Gmail and/or Drive), the Service uses OAuth scopes scoped to the features you enable. The full list of scopes + their purposes is in our Privacy Policy §3.2. You can disconnect at any time via in-app Settings or at https://myaccount.google.com/permissions.

We adhere to the Google API Services User Data Policy, including Limited Use requirements.

8. Intellectual property

8.1 Our IP

The Service, including its software, design, content (other than Your Content), trademarks, and branding (the "GigDex" name and logo) are owned by Aloura Entertainment Ltd (the legal entity operating GigDex) or licensed to it. You may not copy, modify, distribute, or create derivative works without our written permission.

8.2 Feedback

If you provide feedback, ideas, or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback to improve the Service, without obligation to compensate you.

9. Service availability + changes

9.1 Availability

We aim for 99.5% monthly uptime but do not guarantee any specific service level. We may perform scheduled maintenance, which we will communicate in advance where reasonable.

9.2 Changes to the Service

We may add, change, or remove features at any time. We will provide reasonable notice of material changes (typically 30 days for features you are actively using). We may discontinue the Service entirely on 60 days' notice; in that case you may export Your Content and we will not charge for the final partial period.

9.3 Downtime + data loss

We perform daily encrypted backups (see Privacy Policy §6). In the unlikely event of data loss, we restore from the most recent successful backup. We are not liable for loss of data resulting from your own actions (e.g., accidental deletion within the Service).

10. Warranties + disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties that the Service will be error-free, uninterrupted, or secure
• Warranties about the accuracy or reliability of any third-party integration

This does not exclude warranties that cannot be excluded under applicable UK law.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the Service, regardless of legal theory, is limited to the greater of:

• The fees you paid us in the 12 months preceding the event giving rise to the claim, or
• £100

In no event shall we be liable for indirect, incidental, consequential, special, or exemplary damages, including but not limited to lost profits, lost revenue, lost data, or business interruption.

This limitation does not apply to:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation by us
• Any other liability that cannot be limited under UK law

12. Indemnification

You agree to indemnify and hold harmless Aloura Entertainment Ltd, its directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of:

• Your breach of these Terms
• Your violation of any applicable law or third-party right (including third parties whose data you upload)
• Your Content
• Your use of the Service in any way that is not authorised by these Terms

13. Termination

13.1 By you

You may terminate your account at any time. See Privacy Policy §7.2 for the account deletion process.

13.2 By us

We may suspend or terminate your account, with or without notice, if:

• You breach these Terms
• We are required to do so by law
• Continued provision of the Service to you exposes us to significant risk (including non-payment after retries — see §4.5)

On termination, your right to access the Service ends. We will provide a reasonable opportunity to export Your Content before deletion, except where termination is for cause (e.g., serious breach).

14. Governing law + jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these Terms

We may revise these Terms from time to time. Material changes will be:

• Notified by email to your registered account address at least 30 days before they take effect
• Published at https://gigdex.co.uk/terms with an updated "Effective date" at the top

If you do not agree to the revised Terms, your only remedy is to discontinue use of the Service. Continued use after the effective date constitutes acceptance.

16. General

16.1 Entire agreement

These Terms (together with the Privacy Policy and any subscription tier–specific terms referenced on the pricing page) constitute the entire agreement between you and us regarding the Service, superseding any prior agreements.

16.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.

16.3 Waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms (e.g., in connection with a sale of our business) on notice to you.

16.5 No third-party beneficiaries

These Terms confer no rights on any third party.

16.6 Notices

Notices to you will be sent to your registered email address. Legal notices to us should be sent to [email protected]. General customer-support correspondence should be sent to [email protected].

17. Contact

Operator: Aloura Entertainment Ltd Trading as: GigDex Registered address: Unit 4 Hurricane Drive, Hurricane Business Park, Liverpool, Merseyside, L24 8RL, United Kingdom Companies House number: 16338729

Contact addresses:

• General customer support: [email protected]
• Legal notices, privacy, GDPR / data protection, complaints: [email protected]
• Security vulnerability disclosures: [email protected]